Return & Exchanges

MINIDEAR Sex Doll Return & Exchange Policy

1. Return / Exchange Window

Customers may request a return or exchange within 3 days of receiving their order.
Refunds will be issued to the original payment method.

Important Notes:

• Items marked “Final Sale” cannot be returned or exchanged

• Promotional or discounted items follow the same rule

• Custom sex dolls (made-to-order) are non-refundable

• Before shipment, MINIDEAR provides photos and videos of the finished custom doll for customer confirmation. Only after your approval will the doll be shipped

2. Order Cancellation

• Orders can be cancelled before product processing for a full refund

• Once a doll has been shipped, cancellation is no longer possible

3. Return / Exchange Conditions (Applicable for Non-Custom Dolls)

• Dolls must be returned in original condition: unworn, unaltered, and with all packaging intact

• Dolls must be returned in one shipment using the same service as the original delivery

• Returns are only accepted from the country of delivery (e.g., US orders must be returned from the US)

• Return shipping and import duties are the customer’s responsibility

Hygiene & Safety Notes:

• For health and hygiene reasons, used dolls cannot be returned, except for factory defects or shipping damage

• Factory defects or damaged dolls (not caused by human misuse) can be returned after photo/video verification by customer service

• Damage caused by human misuse (e.g., cutting, burning, or improper cleaning) is not eligible for refund

4. How to Return a Doll

1. Contact minidearhelp@outlook.com with:

   • Order number

   • Proof of purchase

   • Photos or video of the defect (if applicable)

2. Package the doll securely in the original box, with all accessories

3. Include all documentation provided by MINIDEAR for customs or return processing

4. Ship using a reliable courier. Ensure the package is securely sealed

5. Refund Process

• Refunds are issued to the original payment method

• Shipping fees are non-refundable

• Allow 7–14 business days (Monday–Friday, China time) for the return to be processed

• If the returned item does not meet the conditions, it will be sent back at your expense

• A confirmation email will be sent once the return is accepted

6. Custom Doll Policy

• All custom dolls are final sale

• Before shipping, MINIDEAR will send detailed photos and videos of the finished doll for your approval

• Once approved and shipped, custom dolls cannot be refunded or returned