We love to hear from you! Our team is ready to answer any questions about our dolls, provide guidance, or assist with styling advice. If you need support, we’re here to help in every way we can.

Contact Information

Email: haremhelp@outlook.com

Response Time

We strive to respond within 3 business days (Monday–Friday, China time).

Please note: During peak seasons or promotional events, responses may take slightly longer.

Customer Service Hours

Monday – Friday: 9:00 am – 6:00 pm
(China Standard Time, CST)

Company Address

GUOYAN INDUSTRIAL CO., LIMITED
UNIT 18, 8/F, PETER LEUNG IND BUILDING
103 WAI YIP STREET
KWUN TONG
HONG KONG

Important Notes

• Please use the same email address you used when placing your order and include your order number when contacting us.

• HAREM currently provides email support only; phone support is not available.

We’re committed to providing fast, professional, and courteous support for all our customers.